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Delivery Information

US Overseas Warehouse Shipping Policy

Thank you for shopping with us! To ensure you enjoy a fast, stable and transparent shopping experience, we have sorted out detailed shipping rules based on our local US overseas warehouse delivery mode. All orders are stored and shipped directly from our US local warehouse, avoiding long-distance international transportation and customs clearance delays, bringing you a more efficient after-sales logistics experience.

1. Order Processing Time

All orders will be automatically reviewed by our system within 24 hours after payment confirmation. Our warehouse staff will sort, inspect, pack and arrange delivery for qualified orders within 1–2 business days.

Orders placed on weekends (Saturday, Sunday) and US statutory holidays will be processed sequentially on the next working day. We strictly check product quality and packaging integrity before shipment to reduce the probability of damage, missing parts and other problems during transportation.

2. Shipping Coverage & Delivery Time

We currently support full-range delivery across the United States, including all states and mainstream territories.All goods are delivered locally in the US with fast logistics speed:

  • Standard Shipping: Estimated delivery within 3–7 business days after shipment

Please note that the above time is the normal arrival cycle. Individual delays may occur due to extreme weather, carrier warehouse surge, remote address distribution and other uncontrollable factors. We will actively track the logistics status and update the latest information for you in a timely manner.

3. Shipping Fee Standard

We ship from our local warehouse in the United States. All orders qualify for free shipping.

4. Logistics Tracking & Order Notification

Once your order is dispatched from the US warehouse, the system will automatically send a shipment confirmation email to your registered email address. The email will include your order number, exclusive tracking number and official tracking link.

You can check the real-time transportation status, transit records and estimated delivery time of the package at any time through the tracking link. The logistics information will be updated synchronously with the US local carrier system to ensure full transparency of the whole process.

5. Shipment Exception Handling

Lost or Missing Packages

If your package is confirmed lost by the logistics carrier or the logistics status has not been updated for more than 7 working days, please contact our customer service team in time. We will verify the logistics information for free within 24 hours, and provide you with two solutions: full refund or free reshipment.

Damaged/Defective Goods in Transit

We use reinforced cartons and professional protective packaging for all products. If you receive damaged, scratched or incomplete products due to transportation extrusion, please take photos of the product and outer package within 48 hours after signing for it and contact us. We will handle replacement or refund services for you as soon as possible.

Address Modification

Please confirm the delivery address carefully before payment. If you need to modify the address after placing an order, please contact customer service within 12 hours of order placement. Once the package is out of the warehouse and delivered to the carrier, the address cannot be modified.

6. Special Instructions

  1. We only provide local delivery services within the United States and do not support international cross-border shipment for the time being.
  2. Since the goods are shipped from US local warehouses, no additional customs duties, import tax or other cross-border fees will be generated for your order.
  3. Force majeure factors such as extreme weather, natural disasters and carrier system failures may lead to delayed delivery. We will actively communicate and coordinate with the logistics company to speed up delivery, and will take the initiative to inform you of the delay progress.

If you have any questions about shipment, delivery time, logistics tracking or exception handling, please feel free to contact our professional customer service team. We will reply and solve your problems within 24 hours!