Terms & Conditions

Last Updated: [June 10, 2026]

These Terms and Conditions (“Terms”) govern the access and use of the website located at www.boojoop.com (the “Site”) and all overseas warehousing, fulfillment, shipping, return processing, and related logistics services (collectively, the “Services”) provided by BooJoop(“we”, “us”, or “our”), a company registered and operating in the United States.

By registering an account, placing inventory, submitting orders, or otherwise using our Services, you (“you”, “your”, “Client”, “Seller”) agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not use our Site or Services.

1. Service Scope

We provide US-based overseas warehousing services, including but not limited to goods receiving, inspection, storage, inventory management, order picking, packing, labeling, domestic US fulfillment, shipping dispatch, return receiving and processing, FBA replenishment, and customized cross-border logistics solutions.

Our Services are exclusively for business cross-border e-commerce sellers, including operators of independent websites, Amazon, eBay, Shopify, and other e-commerce platforms. You confirm that you are using our Services for commercial business purposes only, not for personal, family, or household use.

2. Account Registration & User Obligations

To use our Services, you must complete account registration and provide true, accurate, complete, and up-to-date business information, including company name, contact information, shipping address, and business qualification documents as required.

You are solely responsible for maintaining the confidentiality of your account login credentials. All operations conducted under your registered account shall be deemed authorized actions by you, and you shall bear full legal responsibility and corresponding losses arising therefrom.

You agree not to use our Services for any illegal, infringing, counterfeiting, dangerous, or prohibited goods and businesses, including but not limited to infringing products, prohibited controlled items, dangerous goods, flammable and explosive goods, prohibited weapons, drugs, and other goods violating US local laws and platform rules. We reserve the right to refuse warehousing, suspend services, and report relevant illegal acts to regulatory authorities if you violate this clause.

3. Goods Receiving, Storage & Inventory Management

After your goods arrive at our designated US warehouse, we will conduct conventional appearance inspection, quantity counting, and warehousing registration. We only conduct simple visual inspection and do not undertake professional quality testing, functional testing, authenticity verification, and internal defect inspection of goods unless otherwise agreed in writing.

We will synchronize inventory data through the WMS system in real time. You shall regularly check and verify inventory data independently. If you have any objections to inventory quantity or data, you must submit a written verification application to us within 7 working days after the data update; overdue objections will be deemed invalid.

You shall ensure that the goods stored in our warehouse have legal sources, complete qualifications, and no intellectual property disputes. You shall independently bear all losses, fines, compensation liabilities, and warehouse disposal costs caused by goods qualification problems, intellectual property infringement, and illegal goods problems, and you shall compensate us for all resulting losses and legal fees.

For long-term unclaimed inventory, stagnant inventory, and inventory that you fail to arrange processing for more than 90 days, we have the right to charge additional stagnant warehouse fees or dispose of the goods by means of auction, destruction, or donation after prior notice, and all resulting losses shall be borne by you.

4. Order Fulfillment & Shipping Services

After you submit a valid fulfillment order through our system and complete the corresponding fee payment, we will arrange picking, packing, labeling, and delivery in accordance with your order requirements and system rules.

We will arrange US local mainstream logistics distribution according to the service type you select. The shipping time we display is an estimated time and is for reference only, which cannot be used as a basis for claiming compensation. We shall not be liable for delivery delays caused by logistics carrier reasons, weather disasters, policy adjustments, customs inspection, and other force majeure or third-party factors.

You shall ensure that the order information you submit (including recipient address, contact information, product SKU, quantity, and packaging requirements) is accurate and complete. All delivery errors, return losses, and additional handling fees caused by your incorrect information shall be borne by you.

5. Fees, Charges & Payment Terms

All service fees, including warehouse storage fees, handling fees, fulfillment fees, shipping fees, return processing fees, and customized service fees, shall be subject to the latest pricing standards published on our official website or confirmed by both parties in writing. All fees are non-refundable unless otherwise explicitly stipulated.

You shall settle all payable fees in a timely manner in accordance with the payment cycle. We reserve the right to suspend warehousing, fulfillment, and all subsequent services, freeze account inventory operation permissions, and terminate the service cooperation if you have overdue payment, arrears, or refusal to pay fees.

Our pricing does not include taxes, tariffs, platform fines, and other additional expenses incurred by your business operation. All tax-related liabilities and additional penalty expenses arising from your business behavior shall be independently borne by you.

6. Return & After-Sales Processing Rules

We provide localized US return warehouse receiving and processing services. After the buyer’s returned goods arrive at our warehouse, we will complete unpacking, inspection, and registration according to the process.

We will process returned goods according to your designated instructions, including repackaging and re-warehousing for secondary sales, scrapping and destruction, return delivery, and other methods. The corresponding processing fees shall be charged according to the actual service items.

We shall not be liable for losses such as damage, dirt, missing accessories, and reduced value of returned goods caused by buyers’ logistics transportation, unpacking, and use. We only provide objective return inspection records and do not bear the after-sales compensation liability for e-commerce platform orders.

7. Liability Limitation

We will strictly abide by operating standards and try our best to ensure the normal operation of warehouse storage and order fulfillment services. In the event of our operational negligence leading to confirmed goods loss or damage, our maximum compensation limit shall not exceed the actual declared value of the goods or the corresponding service fee received by us for the involved order, whichever is lower.

We shall not be liable for any indirect losses, including but not limited to lost profits, order loss, platform penalty loss, brand reputation loss, and indirect economic losses caused by inventory problems and delivery delays.

We shall not be responsible for service interruption, delay, or failure caused by force majeure events, including natural disasters, war, epidemic control, government policy adjustment, logistics carrier suspension, network system failure, and other uncontrollable factors.

8. Intellectual Property Rights

All intellectual property rights on the Site, including text, pictures, logos, videos, system programs, and document content, are owned by us. No individual or institution may copy, reproduce, modify, disseminate, or use them for commercial purposes without our written authorization.

You guarantee that all trademarks, logos, pictures, and text materials you provide to us for warehousing and order use have legal intellectual property rights. You shall independently bear all liability for intellectual property infringement disputes caused by your materials, and shall compensate us for all resulting losses.

9. Service Suspension & Termination

We reserve the right to suspend or terminate your service qualification immediately without prior notice if you have the following behaviors: illegal use of services, provision of false information, repeated overdue payment, malicious complaint, violation of these Terms, and serious damage to our legitimate rights and interests.

After the termination of the service, you shall settle all outstanding fees within the specified time, and timely arrange the clearance and delivery of warehouse inventory. We have the right to dispose of unprocessed inventory in accordance with the rules if you fail to handle it on time.

10. Website Use Rules

You agree not to attack, interfere with, or invade our website and system data through technical means, not to use our system to conduct malicious brushing of orders, data falsification, and other improper behaviors, and not to disclose the confidential data of our platform and other clients.

11. Policy Updates & Modifications

We reserve the right to modify and update these Terms at any time according to business development and US legal requirements. The updated Terms will be published on the official website and take effect immediately. Your continued use of the Site and Services after the update constitutes your acceptance of the revised Terms.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States of America and the state where our warehouse is located, without regard to its conflict of law rules.

In case of any dispute arising from the use of our Services by both parties, both parties shall first resolve it through friendly negotiation. If the negotiation fails, both parties agree to submit the dispute to the local competent court of the warehouse location for settlement.